Accident Compensation Helpline

Privacy Policy

Overview

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Our Privacy Policy

Accident Compensation Helpline Ltd is committed to privacy for everyone who uses this site. The Data Protection Act requires us to comply with certain regulations, which are designed to ensure that any personal data you provide to us is processed with due care and attention.

Personal data is processed as necessary to support your enquiry. Sensitive personal data may be collected and processed only as is necessary to ensure we conform to legal requirements.

Accident Compensation Helpline Ltd considers the security and confidentiality of your data imperative. Access to your personal data is only provided to our staff and third parties such as our panel solicitors who help us to process your enquiry.

As an established and trusted compensation claims company, we aim to provide the best service available to all of our clients and we will always respect your privacy and will handle your enquiry in the strictest confidence.

We will never sell on your data, that’s guaranteed.

Any policy changes will be posted on this site.

Personal Details

Our website has email links and a contact form. These features facilitate the capture of personal information such as your name, email address and telephone number. Through the use of these features you may also provide additional personal information that would aid us in providing a service.

How We Use Your Personal Data

Your personal data collected during the completion of one of our data capture points (online web forms, email, or over the telephone) is only used to assist us in providing the solicitor with enough details to process your claim enquiry. When providing your personal details, we may use them to attempt to contact you via alternative methods such as email, sms message (text), post or verbally over the telephone.

Browsing Data

We don’t store any data that can be used to identify you.

We deposit cookies to collect information such as your Internet Protocol (IP) address, country, browser type, referring/exit pages, operating system and date/time of visit. This data is routinely recorded by the vast majority of web sites and is for statistical purposes only.

We may use Google Analytics for the following purposes:

Remarketing (showing our ads on third party websites). Accident Compensation Helpline Ltd and third-party vendors, including Google, use cookies to inform, optimise and serve ads based on someone’s past visits to our website.

Google Display Network Impression Reporting. Accident Compensation Helpline Ltd and third-party vendors, use cookies to report how our ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our site.

Google Analytics Demographics and Interest Reporting. Accident Compensation Helpline Ltd use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to inform our marketing strategy.

Visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using Google’s Ad Settings page.

Visitors can opt out of Google Analytics using this browser add-on.

Who Will See My Details

We do not share your personal details with anyone other than the solicitors we work with and their associates. Under normal operation we will collect your consent for your details to be passed to the solicitor we introduce you to. If normal operation is not in affect, for example (but not limited to) out of hours, your enquiry may be forwarded from our system to a firm of specially trained solicitors to enable you to have assistance with your claim enquiry as quickly as possible.

Your name and your appointed solicitors name may be communicated via sms (text message) to you, which means our sms partner may see these details. No other details will be passed through our sms gateway.

While working on your claim enquiry your details may be passed to more than one of our panel solicitors to enable you to have a second opinion if required and ensure you receive the best service possible.

Call Recording

For your peace of mind, we want to let you know that we record our calls in accordance with ICO guidelines. These recordings are handled with the utmost care, and access is restricted to authorized personnel only. We review these recordings for training and quality purposes, ensuring that we deliver the best service possible.

Additionally, to assist in your claim process, there may be instances where we share relevant call recordings with the solicitors engaged in your claim. Rest assured, your privacy and the confidentiality of your information remain our top priorities.